GTC

General Terms and Conditions for Consumers
(hereinafter referred to as "GTC")

1. Introductory Provisions

1.1. These GTC govern the legal relationships between the company HAVE FUN s. r. o., with its registered office at Družstevná 1/806, 900 23 Viničné, Slovakia, ID number: 44 372 159, VAT number: 2022683047, registered in the Commercial Register of the District Court of Bratislava III, section: Sro, insert number: 54275/B, contact phone number: +421 911454552, contact email address: luk@luk.sk, (hereinafter referred to as the "Seller") and any person who is a consumer and is purchasing goods offered by the Seller (hereinafter referred to as the "Buyer"), arising from the purchase of the aforementioned goods.

1.2. For the purposes of these GTC, a "consumer" is understood as a natural person, as defined by Section 52, paragraph 4 of Act No. 40/1964 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), who, in connection with a consumer contract, the obligations arising from it, or commercial practices, does not act within the scope of their business activity or profession (if the buyer provides their identification number (IČO) when purchasing, they are considered a business entity, not a consumer, unless otherwise informed to the Seller). The legal relationships between the Seller and a person who is not a consumer are governed by special general terms and conditions for non-consumers.

1.3. A purchase agreement is understood as an agreement concluded between the Seller and the Buyer, the subject of which is the sale and purchase of goods offered by the Seller (hereinafter referred to as the "Goods"), concluded in accordance with Article 2 of these GTC (hereinafter referred to as the "Purchase Agreement"). A Purchase Agreement concluded exclusively based on an Order made in the Seller's Online Store as per Article 2.1 of these GTC is considered a distance contract in accordance with Section 14, paragraph 1 of Act No. 108/2024 on Consumer Protection and amending certain laws (hereinafter referred to as the "Consumer Protection Act").

1.4. All contractual relationships between the Seller and the Buyer arising from or in connection with the Purchase Agreement are governed by the Purchase Agreement, these GTC, and the Seller's complaint procedure (hereinafter referred to as the "Complaint Procedure") in this order, and by the legal system of the Slovak Republic, particularly the relevant provisions of the Civil Code, the Consumer Protection Act, and, in some cases, Act No. 22/2004 Coll. on Electronic Commerce and amending Act No. 128/2002 Coll. on State Control of the Internal Market in Matters of Consumer Protection and amending certain laws, as amended by Act No. 284/2002 Coll., in its current wording.

2. Method of Ordering Goods and Concluding the Purchase Agreement

2.1. The Buyer may order Goods by filling out an electronic order form on the Seller's online store website at www.luk.sk (hereinafter referred to as the "Online Store") (hereinafter referred to as the "Order"), following the instructions provided in the Online Store and in the following provisions of this section of the GTC.

2.2. The Buyer fills out all required information in the Order. Before submitting the Order, the Buyer has the option to review and possibly modify the Order and the entered data. After reviewing the entered data, the Buyer confirms the Order by clicking the "continue" button. No later than before final confirmation of the Order, as stated in the previous sentence, the Buyer is required to provide mandatory details in the Seller's customer portal in the Online Store (hereinafter referred to as the "Customer Portal") and then confirm the summary of the Order.

2.3. The Order sent to the Seller is considered a proposal to conclude the Purchase Agreement by the Buyer.

2.4. The Order is considered delivered to the Seller when it reaches the Seller (comes within the Seller's control) and contains all required information, including the Buyer's first and last name; delivery and billing address of the Buyer; email and phone contact for the Buyer; name of the ordered Goods; quantity of the ordered Goods; selected method of delivery of the ordered Goods; and delivery time (if the Buyer can choose a delivery time), and possibly other information required by the Order (e.g., the name, surname, and phone number of a person authorized to receive the delivered Goods, the "Contact").

2.5. If the Buyer sends the Order to the Seller via the Customer Portal, the Seller agrees to send the Buyer an immediate acknowledgment of receipt of the Order after its receipt. This acknowledgment, which is sent automatically upon receipt into the Customer Portal, is not considered a binding acceptance of the Order as per Article 2.7 of these GTC and serves solely as an informational notice for the Buyer to confirm that their Order has been received in the Online Store.

2.6. The Buyer is bound by the submitted Order. The Order may only be effectively canceled by the Buyer if the cancellation reaches the Seller's email address luk@luk.sk or the email of a representative of the Seller assigned to the Buyer (comes within the Seller's control) before the Seller issues the Acceptance of the Order, as described in Article 2.7 of these GTC.

2.7. The Seller will confirm the binding acceptance of the Buyer's Order by sending an email to the Buyer's email address provided in the Order (hereinafter referred to as the "Acceptance of the Order").

2.8. In cases of a sale in the store, which is not preceded by an Order, and where the Purchase Agreement between the Seller and the Buyer is concluded with the physical presence of both parties at the Seller's retail location, the Purchase Agreement is considered concluded when the Goods are taken and the Purchase Price is paid by the Buyer.

2.9. The Purchase Agreement between the Seller and the Buyer is considered concluded at the moment the Acceptance of the Order reaches the Buyer (comes within their control).

2.10. By the Purchase Agreement, the Seller commits to delivering the Goods to the Buyer under the terms specified in these GTC and transferring ownership of the Goods to the Buyer, and the Buyer commits to taking the Goods and paying the Purchase Price as defined in Article 3 of these GTC (hereinafter referred to as the "Purchase Price").

2.11. The Seller reserves the right not to accept the Order if the price, description of the Goods, or image of the Goods was incorrectly displayed on the Online Store, or if the Goods are unavailable or out of stock, or if there is a significant price change by the manufacturer, importer, or supplier of the Goods, due to force majeure (as defined in Article 2.14 of these GTC), or if the Seller cannot deliver the Goods to the Buyer at the agreed Purchase Price or in accordance with the description of the Goods in the Online Store at the time of the Order submission. If the Seller does not accept the Order for the reasons mentioned above, they will promptly notify the Buyer by email.

2.12. The Seller is entitled to withdraw from the Purchase Agreement concluded based on the Order due to stock exhaustion, unavailability of the Goods, suspension of production or delivery by the manufacturer, or other serious changes, or due to force majeure (as defined in Article 2.14 of these GTC). If the Seller withdraws from the Purchase Agreement, they must inform the Buyer immediately and, within 14 days, return the paid Purchase Price or deposit to the Buyer.

2.13. When ordering specific Goods that are not typically in stock and are listed as "on order" in the online store, the Seller reserves the right to request an advance payment before ordering the goods. This deposit will be part of the final product price and will be deducted when the remaining payment is made after delivery. The deposit is non-refundable if the Buyer does not collect the Goods or refuses to take them after being contacted before shipment or within 30 days after the Seller's written notice.

2.14. Force majeure (vis maior) refers to circumstances beyond the Seller's control that negatively impact the timely fulfillment of the Purchase Agreement. These include natural disasters, strikes, embargos, acts of terrorism, epidemics, pandemics (including, but not limited to, COVID-19), or actions by government authorities.

2.15. In the case of an ongoing promotional sale, the Purchase Agreement is governed not only by these GTC but also by the binding terms of the respective promotional conditions.

 

3. Price and Payment Terms

3.1. The Buyer is obligated to pay the Purchase Price for the Goods whose Order has been accepted by the Seller in accordance with Article 2.7 of these Terms and Conditions. The Purchase Price does not include the costs of delivery of the purchased Goods and other costs and fees associated with the delivery of the Goods, such as costs for returnable packaging, non-standard packaging, or other costs and fees related to the delivery of the Goods (hereinafter referred to as "Delivery Costs"). Information about the delivery conditions of the Goods is provided in Article 6 of these Terms and Conditions. The Buyer acknowledges and agrees that, in addition to the Purchase Price, they are obligated to pay the Seller the Delivery Costs for the purchased Goods in accordance with Article 6 of these Terms and Conditions.

3.2. When concluding the Purchase Agreement in person directly at the Seller’s place of sale, the Purchase Price is the price with the applicable value-added tax (hereinafter "VAT") stated on the respective price tag located at the Seller's place of sale related to the Goods that are the subject of the Purchase Agreement.

3.3. If the Buyer has ordered the Goods via an Order, the Purchase Price is the price with VAT listed in the Online Store for the selected Goods at the time of the Order being made or sent to the Seller.

3.4. The Seller reserves the right to change the prices listed in the Online Store without prior notice to the Buyer. The Seller recommends that the Buyer verify the current prices for the Goods in the Online Store before sending the Order. After the Order has been sent, the Seller is not authorized to unilaterally change the price of the Goods.

3.5. The Seller is authorized to present the Buyer with a price offer (hereinafter referred to as the "Price Offer"). The price for the Goods stated in the Price Offer may differ from the prices listed in the Online Store. The Price Offer includes information about the validity period of the Price Offer and specific conditions under which the price in the Price Offer applies, or conditions that allow for changes to the Purchase Price. If the Buyer wishes to accept the Price Offer, they will create an Order in the Online Store, and the acceptance of the Order and the Purchase Agreement will be governed by the provisions of Article 2 of these Terms and Conditions.

3.6. The Buyer shall pay the Purchase Price and Delivery Costs according to the payment method selected in the Order. Below is an overview of the possible methods of payment for the Purchase Price based on the method of concluding the Purchase Agreement and the method of receiving or delivering the Goods:

a) payment in cash upon receipt of the Goods at the Seller's point of sale;

b) payment by credit card upon receipt of the Goods at the Seller's point of sale;

c) payment by cash on delivery, i.e., in cash or by credit card upon receipt of the Goods from the carrier;

d) payment by bank transfer to the Seller's account based on the issued pro forma invoice. Unless stated otherwise in the pro forma invoice, the Buyer is obligated to pay the Purchase Price and delivery costs within 14 days from the date of receipt of the pro forma invoice;

e) online payment by credit card, where after placing the order, you will be redirected to a secure payment gateway supported by 3D Secure. You will then enter the required credit card details, and upon authorization, the page will inform you of the successful completion of the order.

3.7. For cash payments under the previous article of these Terms and Conditions, the Seller proceeds in accordance with Act No. 394/2012 Coll. on the restriction of cash payments.

3.8. The purchase document issued by the Seller, which will be provided to the Buyer along with the Goods, also serves as a tax document and delivery note.

3.9. In the event that the Buyer fails to pay the Seller the Purchase Price for the Goods and the Delivery Costs within the due date, and fails to pay even within an additional reasonable period granted by the Seller, which shall not be shorter than 15 calendar days, the Seller has the right to charge default interest at the statutory rate for each day of delay. Additionally, the Seller gains the right, but not the obligation, to withdraw from the Purchase Agreement or partial fulfillment related to the delay. If the Seller exercises the right to withdraw from the Purchase Agreement, both parties are required to return any mutual performances, i.e., the Buyer must return the delivered Goods to the Seller. The Seller has the right to compensation for damages caused by the Buyer’s delay, to the extent not covered by default interest.

 

4. Delivery Time

4.1. In determining the delivery time, the Seller is guided by supplier-customer relationships, current availability with suppliers, the nature of the Goods, and the method of ordering the Goods.

4.2. Goods ordered via the Online Store will be delivered to the Buyer within the time specified in the Order as "Delivery of the shipment" or "Expected delivery date." If no such time is specified, the delivery time will be the one listed in the Online Store for the relevant Goods at the time the Order is placed or sent to the Seller, or in the time specifically agreed with the Seller, e.g., for "custom-made" Goods (hereinafter referred to as the "Delivery Time"). Only working days are counted towards the Delivery Time unless otherwise agreed. If the Seller is unable to deliver the Goods within the Delivery Time, the Seller will inform the Buyer and proceed in accordance with Article 2.12 of these Terms and Conditions.

4.3. The Delivery Time for Goods, where the Purchase Price is to be paid by the Buyer upon receipt of the Goods in accordance with Article 3.6. letters a) to c), begins the next working day after the day the Purchase Agreement is concluded between the Seller and the Buyer in accordance with Article 2 of these Terms and Conditions. If the Buyer has chosen another method of payment for the Purchase Price of the Goods in accordance with Article 3.6. letter d), the Delivery Time begins on the day after the Buyer has paid the full Purchase Price, including Delivery Costs, i.e., the moment the full amount of the Purchase Price and Delivery Costs is credited to the Seller's bank account.

4.4. If the ordered Goods cannot be delivered within the Delivery Time and the Seller does not proceed in accordance with Article 2.12 of these Terms and Conditions and does not withdraw from the Purchase Agreement, the Seller is obligated to immediately inform the Buyer of this fact, along with the information about the replacement delivery date for the Goods. Alternatively, the Seller may offer the Buyer another item, i.e., provide a substitute performance. The Seller can only offer a replacement delivery date or substitute performance with the Buyer's consent. If the Buyer agrees, they may also specify another reasonable additional period for delivery. After receiving the Buyer's consent, the Seller is obligated to deliver the Goods within the replacement period or deliver the agreed substitute goods.

4.5. If the Seller and the Buyer do not agree on a replacement delivery date or substitute performance in accordance with Article 4.4 above, or if the Seller fails to fulfill their obligation to deliver the Goods within the originally agreed Delivery Time and does not deliver the Goods even within the additional reasonable period set by the Buyer or the replacement date agreed by the Buyer, or does not deliver the substitute goods (substitute performance) agreed by the Buyer, the Buyer has the right to withdraw from the Purchase Agreement. If the Buyer explicitly informed the Seller in the Order prior to the conclusion of the Purchase Agreement that delivery within a specified time or on a specific day is particularly important to the Buyer, and the Seller does not deliver the Goods within this time frame, the Buyer has the right to withdraw from the agreement without providing an additional reasonable period for delivery.

 

6. Delivery Conditions

6.1. The Buyer may choose to have the Goods delivered via personal pickup at the Seller's point of sale in the Order, i.e., in-person pickup. After processing the Order and preparing the Goods for pickup, the Seller will notify the Buyer by phone at the phone number listed in the Order or via email to the email address listed in the Order. The Goods can generally be picked up during the Seller's point of sale working hours immediately after the Buyer is notified to collect the Goods. The Buyer is required to pick up the ordered Goods no later than 10 days from the Seller's notice to pick up the Goods.

6.2. Delivery of the Goods is carried out within the territory of the Slovak Republic through a shipping company with which the Seller has a cooperation agreement, or another courier or transport service provider (hereinafter referred to as the "Carrier"). Approximate shipping fees are available on the Seller's website, depending on the weight and dimensions of the ordered Goods. The Seller is entitled to charge an additional fee for oversized or overweight Goods, according to the conditions listed in the Online Store. The final shipping fee will be calculated in the Order placed in the Customer Portal. The choice of a specific Carrier is solely at the discretion of the Seller.

6.3. For delivery to the Czech Republic, the Seller will ship the goods after issuing the invoice and receiving the full payment to the bank account in advance. After receiving the payment, the goods will be dispatched by the transport company.

6.4. If the Buyer has chosen delivery of the Goods by Carrier to the selected address, the Buyer is required to provide the Seller with the correct address where the ordered Goods should be delivered and ensure that the package with the ordered Goods is received by a responsible or contact person, who must be the same as the person the Buyer listed in the Order as the contact person. If the Carrier is unable to deliver the ordered Goods to the Buyer, a re-delivery will be made. The purchase document, which also serves as the delivery note, is always included in the shipment with the transported Goods. The Seller reserves the right to replace signatures on the purchase document with mechanical means (e.g., scanning of the signature or signature via signature pad or mobile data device).

6.5. When picking up the Goods in person, the Buyer is required to inspect the Goods, and if any apparent defects are found, they must immediately notify the Seller. Upon delivery of the ordered Goods by Carrier, to ensure better evidence, the Buyer is advised to properly receive the Goods, check the integrity of the packaging, the number of parcels, and report any apparent defects to the Carrier on the spot and record them together with the Carrier in a report or another written document. In accordance with Section 621 of the Civil Code, the Buyer may assert their rights from liability for defects only if the defect was reported within two months of discovering it, but no later than two years from the delivery of the Goods. The Buyer is required to confirm the receipt of the Goods on the receipt protocol or sales document (delivery note, purchase document, transport order), either with a handwritten signature or a signature replaced by mechanical means, via scanned signature, signature pad, or mobile data device.

6.6. For any method of delivery of Goods listed above, the Seller or Carrier is entitled to verify the identity of the person receiving the ordered Goods and compare it with the person listed in the Order to receive the ordered Goods (contact), and for this purpose, check the person’s name and surname by inspecting their ID card or another identification document to ensure it matches the details in the Order. If the ordered Goods are not received by the authorized person or the person listed in the Order, the relationship between the Buyer and the person receiving the ordered Goods will be noted on the delivery note. This person will present an ID card or another identification document in accordance with the conditions set by the Carrier.

7. Withdrawal from a Distance Purchase Agreement

7.1. According to Section 20 of the Consumer Protection Act regarding contracts concluded at a distance through means of distance communication, including Orders in the Online Store, the Buyer has the right to withdraw from the Purchase Agreement without stating a reason within 14 days from the date of receipt of the Goods, i.e., within 14 days from the moment the Buyer or a third party designated by them, other than the Carrier, receives all parts of the ordered Goods, or if Goods ordered by the Buyer in a single Order are delivered separately, within 14 days from the moment the Buyer or a third party designated by them, other than the Carrier, receives the last delivered item, or if the Goods consist of multiple parts or pieces, within 14 days from the moment the Buyer or a third party designated by them, other than the Carrier, receives the last part or piece. The Buyer may withdraw from the Purchase Agreement, which concerns the delivery of Goods, even before the withdrawal period begins.

7.2. When exercising the Buyer’s right to withdraw from the Purchase Agreement according to Article 7.1 of these Terms and Conditions, the Buyer is required to inform the Seller of their decision to withdraw from the Purchase Agreement by a clear declaration, e.g., by letter sent by post to the Seller's address: HAVE FUN s. r. o, Družstevná 1/806, 900 23 Viničné, Slovakia, or by email to the Seller’s email address: luk@luk.sk, or by another means that leaves no doubt that the Buyer has withdrawn from the Purchase Agreement. For the purpose of withdrawal from the Purchase Agreement, the Buyer may use the withdrawal form available on the Seller’s website. The withdrawal period is considered to be observed if the Buyer sends a notification of their intent to withdraw from the Purchase Agreement to the Seller no later than the last day of the period specified in Article 7.1 of these Terms and Conditions.

7.3. In the case of withdrawal from the Purchase Agreement according to Article 7.1 of these Terms and Conditions, the Seller will refund all payments made by the Buyer under the Purchase Agreement or in relation to it, including any additional payments received from the Buyer under the Purchase Agreement or in connection with it, such as Delivery Costs. This does not affect the provisions of Section 20, paragraph 11 of the Consumer Protection Act. The above does not apply to additional costs if the Buyer chose a delivery method other than the cheapest standard delivery method offered by the Seller. Payments will be refunded to the Buyer without undue delay, no later than 14 days from the day the Seller receives the notification of the Buyer’s withdrawal from the Purchase Agreement. Regardless of the period for the refund, payments under this Article 7.3 of these Terms and Conditions will be refunded to the Buyer only after the returned Goods are received by the Seller in accordance with Article 7.4 of these Terms and Conditions. The refund will be made using the same payment method the Buyer used for the original payment, unless the Buyer and the Seller agree on another method without charging any additional fees to the Buyer.

7.4. After exercising the right of withdrawal from the Purchase Agreement by the Buyer according to Article 7.2 of these Terms and Conditions or at the same time, the Buyer may return the Goods in person at any of the Seller's sales locations or by sending them to the Seller’s address: HAVE FUN s. r. o, Družstevná 1/806, 900 23 Viničné, Slovakia. The Buyer must return the Goods or hand them over to the Seller no later than 14 days from the exercise of the right to withdraw from the Purchase Agreement. The deadline is considered to be observed if the Goods are handed over for shipment no later than the last day of the period. The Buyer will bear the direct costs of returning the Goods, including the cost of returning Goods that, by their nature, cannot be returned by mail. If the delivered Goods do not meet the characteristics the Buyer requested and which correspond to the description provided by the Seller, the Seller will bear the costs of their return and delivery of Goods that conform to the Purchase Agreement, as well as all reasonable costs incurred by the Buyer in relation to this. The Buyer is required to return the Goods to the Seller in complete condition, with all documentation, undamaged, clean, and in the state and value as when the Goods were received, with regard to handling the Goods to determine their characteristics and functionality. The Buyer is not required to return the Goods in the original packaging. The Buyer is liable for any reduction in the value of the Goods resulting from handling them in a way other than necessary to determine their characteristics and functionality. If the Buyer returns the Goods to the Seller in any damaged or worn condition, due to handling the Goods beyond what is necessary to determine their characteristics and functionality, the Seller has the right to claim compensation for the damage caused by this.

7.5. The Buyer cannot withdraw from the Agreement if the subject of the contract, in accordance with Section 19, paragraph 1 of the Consumer Protection Act, involves:

1. the sale of Goods whose Purchase Price depends on fluctuations in the financial market which the Seller cannot influence and which may occur during the withdrawal period from the Purchase Agreement;
2. the sale of Goods made according to the Buyer’s special requirements, custom-made Goods, or Goods intended specifically for one particular Buyer;
3. the sale of Goods which are subject to rapid deterioration or perishing;
4. the sale of Goods sealed in protective packaging that is not suitable for return for reasons of health protection or hygiene, and whose protective packaging was damaged after delivery;
5. the sale of Goods which, due to their nature, may be inseparably mixed with other Goods after delivery;
6. the performance of urgent repairs or maintenance, which the Buyer expressly requested the Seller to perform; this does not apply to service contracts and contracts for the sale of goods other than spare parts necessary for performing repairs or maintenance, if concluded during a visit of the Seller to the Buyer’s premises and the Buyer did not order these services or goods in advance.

7.6. In the case of a violation of the conditions for withdrawal from the Purchase Agreement or the proper return of the Goods after the Buyer has withdrawn from the Purchase Agreement, the Seller is entitled to claim compensation for the damage caused by the Buyer, in accordance with the relevant legal regulations.

8. Liability for Defects

8.1. Unless otherwise stated in these Terms and Conditions, the exercise of claims related to liability for defects in the Goods is governed by the provisions of the Complaints Procedure and the relevant provisions of the Consumer Protection Act and the Civil Code.

8.3. In the case of exercising the Buyer’s rights related to defects in Goods with digital elements, the procedure for asserting these rights and pointing out defects will be governed by the Complaints Procedure, with particularities arising from § 612 et seq. of the Civil Code for Goods with digital elements. In case of a defect in digital content, the Buyer has the rights related to liability for defects in accordance with § 852g et seq. of the Civil Code.

9. Protection of Personal Data

9.1. Information about the processing of personal data of the affected persons is provided on the Seller’s website: www.luk.sk.

10. Compliance with Sanctions Regulations and Prohibition of Re-export

10.1. The Buyer assures the Seller that the delivered Goods, falling under the scope of Article 12g of Council Regulation (EU) No. 833/2014 or Article 8g of Council Regulation (EC) No. 765/2006, will not be sold, exported, or re-exported, either directly or indirectly, to the Russian Federation or Belarus, nor intended for use in the Russian Federation or Belarus.

10.2. Any violation of Article 10.1 of these Terms and Conditions by the Buyer constitutes a material breach of the Buyer’s obligations and entitles the Seller to immediately withdraw from the Purchase Agreement and immediately cancel any Orders already accepted or confirmed. The Buyer will indemnify the Seller for all costs, third-party claims, and other disadvantages (e.g., fines) resulting from the Buyer’s breach of obligations under Article 10.1 of these Terms and Conditions. This does not apply if the Buyer is not responsible for the breach of obligations. Furthermore, the Seller has the right to demand a contractual penalty in the amount of 5% of the Purchase Price of Goods sold in violation of the provisions of this Article 10 of these Terms and Conditions. This does not affect the Seller’s right to full compensation for damages.

10.3. The Buyer is obligated to immediately inform the Seller of any issues related to the enforcement of Article 10.1 of these Terms and Conditions, including any relevant third-party activities that may frustrate the purpose of Article 10.1 of these Terms and Conditions. The Buyer will provide the Seller with information about compliance with the obligations under Article 10.1 of these Terms and Conditions within two weeks of a simple request for such information from the Seller.

 

11. Final Provisions

11.1. These Terms and Conditions are valid, effective, and binding from 01.08.2025. The valid and effective version of these Terms and Conditions is available to the Buyer on the Seller’s website (www.luk.sk) and also at the Seller’s place of business. The Seller reserves the right to change these Terms and Conditions.

11.2. In accordance with Section 5, paragraph 1, letter h) of the Consumer Protection Act, the Seller hereby informs the Buyers that it provides after-sales service either through a telephone line where general information regarding the sold goods and services is provided to the Buyers or directly at the Seller’s store located at Družstevná 1/806, 900 23 Viničné. The after-sales service requires the Seller to physically inspect the need for any service intervention on the delivered goods.

11.3. In accordance with Section 5, paragraph 1, letter i) of the Consumer Protection Act, the Seller hereby informs the Buyer that the duration of the purchase agreement is determined by the very nature of the purchase of the goods, i.e., by the fulfillment of the contractual obligations of both parties, meaning the Seller delivers the goods properly and on time, and the Buyer properly and on time pays for the goods, including VAT, and takes possession of the goods. The Buyer’s rights arising from the warranty for the goods are not affected by this provision. Furthermore, in accordance with Section 5, paragraph 1, letter j) and letter k) of the Consumer Protection Act, the Seller hereby informs the Buyer that all information regarding the functionality of goods with digital elements, digital content, and digital services, as well as information on compatibility and interoperability, is provided to the Buyer in the user manual for the selected goods. Any missing information will be provided to the Buyer upon request, including any cooperation with the supplier or manufacturer of the goods.

11.4. Before placing or submitting an Order on the Customer Portal, the Buyer is obliged to read and agree to these Terms and Conditions. The Buyer expresses consent by ticking the box “I agree with the Seller’s terms and conditions.” By submitting or placing the Order, the Buyer declares that they are familiar with the Purchase Price of the goods, including any delivery costs, delivery terms, and that they had the opportunity to familiarize themselves with the Terms and Conditions valid and effective at the time of placing the Order, as well as any other information provided by the Seller before the Order is placed. The Buyer agrees to familiarize themselves with the information that will be sent to them by the Seller after placing or submitting the Order if the Seller sends it to them.

11.5. The authority responsible for overseeing consumer rights protection is the Slovak Trade Inspection (Central Inspectorate of the Slovak Trade Inspection, Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava).

11.6. If the Buyer is dissatisfied with how the Seller handled their complaint or believes that the Seller violated their rights, the Buyer has the right to contact the Seller with a request for remedy (via email at luk@luk.sk). If the Seller responds negatively or does not respond within 30 days from the submission of the request, the consumer has the right to submit a proposal to initiate alternative dispute resolution with an alternative dispute resolution entity (ADR entity) in accordance with Act No. 391/2015 on alternative dispute resolution of consumer disputes and amendments to certain laws (hereinafter the "ADR Act").

11.7. Alternative dispute resolution applies only to disputes between the Buyer and the Seller arising from the Purchase Agreement or related to the Purchase Agreement.

11.8. The Buyer may submit a proposal for alternative dispute resolution in writing, electronically, or orally in a protocol, or may use the form available on the website of the Ministry of Economy of the Slovak Republic and each ADR entity. The Buyer may also submit a complaint through the online platform for alternative dispute resolution (RSO) available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.

11.9. ADR entities are bodies for alternative dispute resolution and authorized legal entities listed in the register according to Section 3 of the ADR Act, which can be found on the website of the Ministry of Economy of the Slovak Republic: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1. If multiple ADR entities are competent for resolving a dispute, the Buyer has the right to choose which one to submit the proposal for alternative dispute resolution.

11.10. The Seller undertakes to archive the Purchase Agreement in electronic form along with the relevant Terms and Conditions for a period of 10 years. The archived Purchase Agreement will not be available to the Buyer.

11.11. The Purchase Agreement under the conditions specified in these Terms and Conditions may be concluded in the Slovak language.

In Viničné, on 1st August 2025